Access Roundcube (Webmail)

Roundcube is the Webmail access that we include for free with all email services.

Thanks to Roundcube, you will be able to access your email account from anywhere without the need to install or configure email managers. All you need is a web browser (Google Chrome, Mozilla Firefox...) and internet access.

How to access Roundcube?

You can access the Webmail through your domain, host or Cloud IP:

https://mail.tudominio.com/webmail/ https://ce2020123456789.dnssw.net/webmail/ https://81.25.123.123/webmail/

If you have a Hosting plan or do not know any of the above details, you will find the access address in SW Panel. To do so, access the Dashboard of your service:

💡 Use the search engine at the top to quickly locate your service.

In the Dashboard, select Managements on the service -> Mail Management (left menu):

The email accounts registered in the current service are listed. Note that the Webmail address is the same for all email accounts in the same domain.

In the list of email accounts, go to the Manage menu (right side) and click Email account details.

You will see on the screen the Webmail access address, as well as other useful parameters to configure the account in mail managers (such as Outlook, Thunderbird...):

Click on the URL and you will access Roundcube:

Enter your email address and password to log in. You will go directly to your inbox:

New messages will automatically appear here. You can also click on Refresh to manually reload the inbox.

On the left side, you will find your mail folders: Inbox, Drafts, Sent, SPAM and Trash. On the right side, the emails contained in the folder you are in are listed. You will also find the button bar just above it.

You can customize and modify the Roundcube settings from the Settings section (top right corner):

Send e-mail

To compose a new message, click on Redact:

Email compose (right pane) Redaction of e-mail (right pane).

• Recipient**: Enter the recipient addresses. You can enter multiple addresses separated by commas. You can also add them from the left pane of Contacts.
  • Add Cc**: Addresses to send copy to.
  • Add Cco**: Addresses to send blind copy to. Other recipients will not see the ones included in this field.
  • Add Reply To**: Normally, replies are addressed to the sender of the message. If you include an address in this field, the reply will be directed to this address.
  • Add Follow To**: Normally, when a recipient clicks "Reply All" the reply will be directed to the sender and to each of the recipients. If you include an address in this field, the "Reply All" option will be directed to this address.
• Subject** and Message body: Here you can add content to the e-mail message.
• Attach a file**: Click here to send several attachments with a limit of 5 MB per file. To add more, click on "+".

Button bar (top panel) Cancel: Exit the drafting panel without saving.

• Cancel: Exit the editing panel without saving.
• Send**: Send the message.
• Save**: Save in drafts, you can finish later.
• Spell check**: Spell check in the selected language.
• Attach**: By clicking here you can send several attachments with a limit of 5 MB per file. To add more files, click on "+".
• Signature**: Insert signature. Customizable from Settings (top right corner) > Identities > Select your address > Signature.
• Replies**: Enter a previously filed reply. You can create and edit replies from this option.

Read email

From the Inbox, double click on the message you wish to read and it will load on screen:

TTo move between messages, press the previous "<" and next ">" arrows.

You have the following options in the upper panel:

• Back: Close the message and return to the folder it is in.
• Compose**: Create a new message (start blank).
• Reply**: Reply to the sender of the current message.
• Reply to all**: Reply to the sender and other recipients of the current message.
• Forward**: Send the received message to another address, not including the current recipients.
  • Forward as attachment**: Press the "⯆" arrow to display this option. Forward the displayed message as an attachment to another address.
• Delete**: Move the current message to the Trash.
• Move**: Move the current message to the folder you select.
• Mark**: Mark as unread or highlight. Highlighted messages appear as you can see below:

Move and Delete e-mail

Go to the folder where the message is located and click on it to select it:

💡 To select several messages, hold down the Ctrl key and click on the messages. If you hold down the Shift key, several messages will be selected at once.

To delete the message, press Delete and it will be moved to the Paper basket. To move the message, press More > Move to... and select the destination folder.

⚠️ Remember to check and save the Paperbox and SPAM folders periodically so as not to use more space than you want.