Access to Roundcube (Webmail)

Roundcube is the Webmail access that we include free of charge with all the email services.

Thanks to Roundcube, you can access your email account from anywhere without installing or configuring email clients. You will only need a web browser (Google Chrome, Mozilla Firefox...) and internet access.

How to access Roundcube?

You can access the Webmail through your domain, host or Cloud IP:

https://mail.tudominio.com/webmail/ https://ce2020123456789.dnssw.net/webmail/ https://81.25.123.123/webmail/

If you have a Hosting plan or do not know any of the above details, you will find the access address in SW Panel. To do this, access the Dashboard of your service:

💡 Use the search engine at the top to quickly locate your service.

In the Dashboard, select Mail Management (left menu):

The email accounts registered in the current service appear listed. Keep in mind that the address of the Webmail is the same for all email accounts of the same domain.

In the list of email accounts, go to the menu Manage (right side) and press Mail account detail.

You will see on the screen the address of access to the Webmail as well as other useful parameters to configure the account in mail clients (like Outlook, Thunderbird ...):

Click on the URL and you will access Roundcube:

Enter your email address and password to log in. The inbox will appear directly:

New messages will appear automatically here. You can also click on Update to manually reload the inbox.

On the left side you will find your mail folders: Input, Drafts, Sent, SPAM and Trash. On the right side are listed the email messages that contain the folder in which you are. You'll also find the button bar just above.

You can customize and modify the Roundcube parameters from the Configuration section *(top right corner) *:

Send an e-mail

To write a new message, click on Compose:

Email drafting (right panel)

• Addressee: Enter the addressees addresses. You can enter several addresses separated by commas. You can also add them from the left panel of Contacts.
  • Add Cc: Addresses to send a copy to.
  • Add Bcc: Addresses to send a hidden copy to. The other recipients will not see those included in this field.
  • Add Reply to: Normally, the answers are directed to the sender of the message. If you include an address in this field, the answer will be directed to this address.
  • Add Follow to: Normally, when an addressee presses "Reply to all" the answer will be sent to the sender and to each of the addressees. If you include an address in this field, the "Reply to all" option will go to this address.
• Subject and Body of the message: Here you can provide content to the email message.
• Attach a file: By clicking here, you can send several attachments with a limit of 5 MB per file. To add more files, click on "+".

Button bar (top panel)

• Cancel: Exit the writing panel without saving.
• Send: Send the message.
• Save: Save in drafts, you can finish later.
• Spelling checker: Spelling check in the selected language.
• Attach: By clicking here, you can send several attachments with a limit of 5 MB per file. To add more files, click on "+".
• Signature: Insert signature. Customizable from Settings (upper right corner) > Identities > Select your address > Signature.
• Answers: Enter a previously filed answer. You can create and edit answers from this option.

Read email

From the Input tray, press twice on the message you want to read and it will load on the screen:

To move between messages, press the arrows above "<" and next ">".

You have the following options in the upper panel:

• Back: Close the message and return to the folder in which it is located.
• Compose: Create new message (start blank).
• Reply: Reply to the sender of the current message.
• Reply to all: Reply to the sender and other addressees of the current message.
• Resend: Send the received message to another address, not including the current addressees.
  • Resend as attachment: Pressing the "⯆" arrow displays this option. Forward the message on the screen as an attachment to another address.
• Delete: Move the current message to the Trash.
• Move: Move the current message to the folder you select.
• Mark: Mark as unread or highlight. The highlighted messages appear as you can see below:

Move and Delete email

Access the folder in which the message is located and click on it to select it:

💡 To select several messages, press and hold the Ctrl key and click on the messages. If you hold down the Shift key, several messages will be selected at the same time.

To delete the message, press Delete and it will be moved to the Trash. To move the message, press More > Move to... and select the destination folder.

⚠️ Remember to periodically check and empty the Trash and SPAM folders to avoid consuming more space than is desirable.