Total Administration is the possibility of having support at any level, including by engineers, to carry out any type of action on your Cloud, 24 hours a day, 365 days a year. No limit on technical interventions, no limit on queries, no limit on minutes.
Yes, from SW Hosting we do not want to put limits on the support you need. But we are convinced that you will do everything in accordance with good use and good faith, if this is not the case, we will be forced to rescind the total administration.l.
Yes, we can get to take care of everything related to Level 1 and Level 2 support so that you dedicate yourself to managing your Service only through SW Panel and you do not need to have any knowledge of systems.
If you have Total Administration in your Service, you can activate Proactive Monitoring. This monitoring will allow you to be totally calm. We receive the alerts that your Services have and we act accordingly, without you having to do anything.
No, the moment you activate the Total Administration for your service you will lose its root privileges and you will no longer be able to access as root or administrator, you must use the SWuser user that was sent to you at the time of service registration. We must have total control of your service in order to guarantee that we comply correctly with Total Administration and thus avoid taking actions that may overlap with things that you do. We do it for your benefit.
No, once activated it is not possible to deactivate it. If you do not want it later, you must create a new service without Total Administration.
Access SW Panel and use the search engine to find your Cloud, in our case it is called manuals, yours will have a different name. Once you find it, select it:
In the Available improvements section (upper right section), activate the option Total administration:
Next we will see a detailed explanation of this function, once read, if we agree, we mark the checkbox Activate Total Administration in my cloud
Here we can see the cost of activating the total administration, in the case of being in agreement it will only be necessary to click on Activate now.
Ready! We already have our clouds with total administration.