How to create a ticket

To create a ticket, whatever type it is, go to the top right tab of your SW Panel, click on the operator emoticon and click on "Tickets ".

Here you will have the history of all the different tickets you have made. You also have a search engine with filters to narrow down the search for a specific ticket, by date, type of ticket or ticket status.

You will be able to create tickets to different support areas: Systems Engineering Area and Administration and Finance Area. We remind you that if you cannot send a ticket to our Systems Engineering Area, it means that you do not have managed instances (with total contracted administration) Click on the blue button "Create tickets" and indicate what type of ticket you want to make:

• Ticket for technical interventions from the Systems Engineering Area
• Ticket to manage Administrative and Financial issues

Create Technical Ticket

Select Ticket for technical actions from the Systems Engineering Area and click Next.

Next, you must select the service where you want and it can be performed the procedure.

Then you must indicate the incident or problem you are reporting. You can attach files to facilitate the understanding of the incident and you must provide us with contact details, so that in case of doubt, we can contact you.

If this is the case, please indicate your login and password. Be careful! It is not the same as the SW Panel login. The password to access your server was sent to the contact email in your customer file at the end of your Cloud server contract. Finally, you must accept the terms and conditions.

Create Administrative Ticket

Select Ticket for transactions from the Administration and Finance Area and click Next.

Then you must indicate the incident or problem you are reporting. You can attach files to facilitate the understanding of the incident and you must provide us with contact details, so that in case of doubt, we can contact you.