Guides and tutorials

Hundreds of tutorials and step by step guides carefully written by our support team.

How to create a ticket

To create a ticket, whatever type it is, go to the top right tab of your SWPanel, click on the operator emoticon and click on "Tickets ".

enter image description here

Here you will have the history of all the different tickets you have made. You also have a search engine with filters to narrow down the search for a specific ticket, by date, type of ticket or ticket status.

enter image description here

You will be able to create tickets to different support areas: Systems Engineering Area and Administration and Finance Area. We remind you that if you cannot send a ticket to our Systems Engineering Area, it means that you do not have managed instances (with total contracted administration) Click on the blue button "Create tickets" and indicate what type of ticket you want to make:

  • Ticket for technical interventions from the Systems Engineering Area
  • Ticket to manage Administrative and Financial issues

enter image description here

enter image description here

Create Technical Ticket

Select Ticket for technical actions from the Systems Engineering Area and click Next.

enter image description here

Next, you must select the service where you want and it can be performed the procedure.

enter image description here

Then you must indicate the incident or problem you are reporting. You can attach files to facilitate the understanding of the incident and you must provide us with contact details, so that in case of doubt, we can contact you.

enter image description here

If this is the case, please indicate your login and password. Be careful! It is not the same as the SWPanel login. The password to access your server was sent to the contact email in your customer file at the end of your Cloud server contract. Finally, you must accept the terms and conditions.

enter image description here

Create Administrative Ticket

Select Ticket for transactions from the Administration and Finance Area and click Next.

enter image description here

Then you must indicate the incident or problem you are reporting. You can attach files to facilitate the understanding of the incident and you must provide us with contact details, so that in case of doubt, we can contact you.

enter image description here

More than 2000 m² of own facilities and Data Centers in Spain
Your privacy is important for us
We use our own cookies for the proper functioning of the site. In addition, third-party cookies are used for analytical purposes only. This information is not associated with any person so that personal identifying data is not stored, but is only information that is collected to identify the session, with the aim of facilitating the analysis of the website. You can change your preferences at any time by entering this website again. For more information about our cookie policy you can visit our Cookies. You can press the "Accept and close" button to give us your consent or you can access more detailed information and manage cookies.
More than 2000 m² of own facilities and Data Centers in Spain
Your privacy is important for us
We use our own cookies for the proper functioning of the site. In addition, third-party cookies are used for analytical purposes only. This information is not associated with any person so that personal identifying data is not stored, but is only information that is collected to identify the session, with the aim of facilitating the analysis of the website. You can change your preferences at any time by entering this website again. For more information about our cookie policy you can visit our Cookies. You can press the "Accept and close" button to give us your consent or you can access more detailed information and manage cookies.