How to create a ticket

To create a ticket, of whatever type, you must go to the upper right tab of your SW Panel "Help Center" and click on "Tickets"

Here you will have the history of all the various tickets you have made. You also have a search engine with filters to narrow down the search for a specific ticket, by date, type of ticket or status.

You can create tickets to different support areas: Systems Engineering Area and Administration and Finance Area. We remind you that if you cannot send a ticket to our Systems Engineering Area, you do not have managed instances (with total contracted administration) Click on the blue button "Create tickets" and indicate what type of ticket you want to make:

• Ticket for technical interventions from the Systems Engineering Area
• Ticket to manage Administrative and Financial issues

Create Technical Ticket

Select Ticket for technical interventions from the Systems Engineering Area and click Next

Next, you must select the service where you want and the intervention can be performed.

Next you must indicate the incident or problem that you report, you can attach files to facilitate understanding of the incident and you must provide us with contact information, so that in case of doubt about the incident, we can contact you.

If this is the case, indicate your access username and password. Watch out! It is not the same as the access to the SW Panel. The access password to your server was sent to the contact email of your client file at the end of the hiring of your Cloud server. To finish, you must accept the terms and conditions.

Create Administrative Ticket

Select Ticket to manage Administrative and Financial issues and click Next

Next you must indicate the incident or problem that you report, you can attach files to facilitate understanding of the incident and you must provide us with contact information, so that in case of doubt about the incident, we can contact you.