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Hundreds of tutorials and step by step guides carefully written by our support team.

I found a bug in the SW Panel

What is a bug ?

A bug, also known as a software error, error or simply failure in computer jargon, refers to when a program does not behave as intended, crashes or gives errors.

Can I be affected by a bug ?

A bug is generated in the programming or in the design of the software and, at some point, it manifests itself to the user. Typical bugs can be:

  • Do not finish loading the page _(advice: check the Internet connection before).
  • Getting into an infinite loop or displaying an error page.

It is possible that you have ever been involved in a bug.

Can there be bugs in the SW Panel ?

Our Development Department works very hard to offer you the best in your SW Panel and to make it as efficient as possible. However, there can always be loose ends and there is a possibility that at some point you may encounter one.

Ok, I found a bug, how do I report it?

  1. Inside your SWPanel go to the Support tab, located at the top right in your SW Panel, and click on Free Support Wall. enter image description here enter image description here

  2. Once you see the box with the title "What can we help you with, start a conversation with support ", tell us the bug you have found. The more specific you are in your wording, the easier it will be to find and escalate it. For example, the steps you took to find the bug and the browser you used. Once you have indicated this, click on "Start conversation ".
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  3. When you are told that no items have been found for your query or it does not match what you have indicated, send us your report by clicking "Yes, start conversation ".
    enter image description here

  4. Once we receive your report, we will escalate it to our R&D Department, where they will solve it as soon as possible.
    enter image description here

Can I send improvement suggestions for the SW Panel through the Support Wall ?

Of course you can. Follow the same procedure as above by telling us your suggestion. We will take care of escalating it so that it ends up in good hands.

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More than 2000 m² of own facilities and Data Centers in Spain
Your privacy is important for us
We use our own cookies for the proper functioning of the site. In addition, third-party cookies are used for analytical purposes only. This information is not associated with any person so that personal identifying data is not stored, but is only information that is collected to identify the session, with the aim of facilitating the analysis of the website. You can change your preferences at any time by entering this website again. For more information about our cookie policy you can visit our Cookies. You can press the "Accept and close" button to give us your consent or you can access more detailed information and manage cookies.