HelpDesk Area

We're looking for a young, motivated, responsible and proactive person to become part of our HelpDesk team. No minimum experience required. The offered position features real growth and promotion opportunities as it's bound to grow with the company. After a training period, the evaluation outcome will depend on the achieved results.

• Customer support
• Phone support
• Track incidents and customer complaints
• Help service development
• Help diagnose customer issues, cause detection, and problem solving
• Help the client in the use of services and tools
• Help the customer in the solution of doubts and support in the technical consultations on the services
• Customer support for service extensions / upgrades
• Assistance in hiring new services

• Knowledge of 24x7 service jobs
• Basic knowledge of IIS / Apache
• Basic Hardware knowledge
• Fluent Catalan and Spanish, English also desirable.
• Basic technical knowledge
• Knowledge of the Office package
• People and communication skills

• Continuous training.
• Will become part of the HelpDesk team. Your tasks will be: customer call reception and problem resolution, customer incident resolution via ticketing system and email. Incident tracking, de-escalation and complaint management.

• Immediate incorporation to the Customer Support Area.
• Motivating and competitive work environment.
• Rotate Works days (from 06:00h to 14:00h or from 14:00h to 22:00h).
• Growth and promotion opportunities to higher responsibility positions.
• Work environment in a young active and growing company.