The "Quick Help" is our new implementation of the SWPanel, which is free for everyone, no matter what service you have contracted. Within the first few days of making it public, it has achieved a 68% success rate, and this percentage continues to increase progressively.
In the SWPanel you have the immediate solution to your queries, doubts and technical problems. This tool integrated in the control panel gives you instant solutions, no queues, no waiting like on other sites, with this function everything is instant.
If you are a SW Hosting customer and you want to make a query, don’t wait any longer, go to SWPanel and try it, you will get answers in a few clicks and in 0 seconds. If you are not a customer and you end up contracting any of our services, you already know in advance that you can count on this tool that will solve your doubts instantly.
Don't worry, the human contact does not disappear, if you are not convinced by the answer or solution provided by the "Quick Help", you can always contact the free support, and our customer service team will help you as much as possible.
It should be highlighted that the "Quick Help" learns and improves day by day. Our aim is to ensure that it will be able to interpret your texts perfectly, that it will be able to give you solutions to many more questions and that it will be fully adapted to your knowledge. In order to achieve this, first of all we are going to scale this 68% success rate up to 100%. We are doing this because one of our commitments is to offer the highest quality of service and the best technical support. Moreover, we are getting closer and closer to reach not 100% but 200% of these goals.
If you are not very familiar with the sector and do not know what "Quick Help" is, where to find it, its advantages… do not worry, now all these doubts will be solved.
What is "Quick Help"?
“Quick Help" is a new tool and implementation of SWPanel that allows users to get fast and reliable help on contracted services. With this tool, users can receive level 1 technical support in real time, via live chat. At the end, if users are not convinced by the answer provided, they have the possibility to start a conversation with support. In case of billing and administration queries, there are the administration tickets in the same place as always.
The "Quick Help" has been created with the aim of offering a faster and more efficient support service to SWPanel users and SW Hosting customers. When a user has a problem with one of your services, they need help as soon as possible to solve it, that's where the "Quick Help" comes in. This ensures that they can get help in real time and solve problems quickly and efficiently. This means that users can minimise downtime and keep their services running without problems.
Where is the "Quick Help"?
This tool can be found in two different ways in the SWPanel.
The first one is the quickest, because it is found by accessing the SWPanel. When you are logged in, go to the left bottom corner of the screen. Right there you will find an option that says "Quick Help", click on it, then you will see a box where you will be able to make the query.
The second way is also easy, but you have to follow these steps:
Is there a limit to the number of consultations?, Is there an additional cost?
To use the "Quick Help" you don't have to pay any more cents, you can access it automatically, just by having a contracted service, and make the queries you want and whenever you want. There is no limit to the number of queries you can make, even if you want you can try it out to see how it works and how it performs.
It should be added that it has the ability to send you solutions at any time of the day or night, which is a great benefit. In addition, thanks to this implementation you will have all your services working better, as it will provide you with an accurate and fast solution to your problem.
If you liked this blog, don't hesitate to share it with your friends and colleagues. Also, on social media, if you want, you can leave us comments with any questions you may have about the new SWPanel "Quick Help" implementation. Thanks for reading us!
See you in the next blog.
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