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HelpDesk Area

HDK201401-01

We're looking for a young, motivated, responsible and proactive person to become part of our HelpDesk team. No minimum experience required. The offered position features real growth and promotion opportunities as it's bound to grow with the company. After a training period, the evaluation outcome will depend on the achieved results.

Responsibilities
  • Customer support
  • Phone support
  • Track incidents and customer complaints
  • Help service development
  • Help diagnose customer issues, cause detection, and problem solving
  • Help the client in the use of services and tools
  • Help the customer in the solution of doubts and support in the technical consultations on the services
  • Customer support for service extensions / upgrades
  • Assistance in hiring new services
Requirements
  • Catalan, Spanish and English knowledge indispensable.
  • Microsoft Office Skills (Word, Excel, PowerPoint).
  • Pleasant Voice.
  • People and communication skills.
  • Ability to empathize and guide the customer.
Available
  • Continuous training.
  • Will become part of the HelpDesk team. Your tasks will be: customer call reception and problem resolution, customer incident resolution via ticketing system and email. Incident tracking, de-escalation and complaint management.
  • Immediate incorporation to the Customer Support Area.
  • Motivating and competitive work environment.
  • Rotate Works days (de 06:00h a 14:00h, o de 14:00h a 22:00h, o de 22:00h a 06:00h).
  • Growth and promotion opportunities to higher responsibility positions.
  • Work environment in a young active and growing company.
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We use our own cookies for the proper functioning of the site. In addition, third-party cookies are used for analytical purposes only. This information is not associated with any person so that personal identifying data is not stored, but is only information that is collected to identify the session, with the aim of facilitating the analysis of the website. You can change your preferences at any time by entering this website again. For more information about our cookie policy you can visit our Cookies. You can press the "Accept and close" button to give us your consent or you can access more detailed information and manage cookies.