Systems Area

Highly motivated and experienced system administration professionals willing to work in a competitive technical environment. Good communicators with developed teamwork skills and ease for learning.

For incorporation into our systems area.

• First level 24x7 support
.
• Second level 24x7 support
.
• Management of own and third party systems
.
• Resolution of incidents and typified service requests.
• Monthly audits and updates
.
• Communication to the client of the resolution of queries, incidents and service requests.
• Incident detection (monitoring)
.
• Execution of internal and customer procedures on demand.
• Creation and maintenance of SW Hosting's own documentation, SW Panel, available to the client and other users of the company.
• Daily monitoring of previous manual or automatic actions in search of errors or possible errors in order to continuously improve the operation.

• Knowledge of 24x7 service work
.
• Basic knowledge of IIS / Apache
.
• Basic Hardware knowledge
.
• Basic knowledge at technical level
.
• Knowledge of the operation of the different tools necessary for the provision of the service
.
• Fluent Catalan and Spanish
.

Desirable

• Engineering or intermediate degree in computer science / telecommunications
.
• ITIL Certification
.
• Initiation or specialization courses in database systems such as Microsoft MsSQL Engineering, Oracle Certified Expert, LPIC
.
• Initiation or specialization courses in caching systems, such as Memcached, Varnish
.
• 1 year in a similar position
.

Skills

• Facility in verbal and written communication
.
• Organizational and methodical ability
.
• Responsibility
• Learning capacity
• Proactivity
• Objective and results oriented
.
• Cooperation / teamwork
• Orientation and ability to empathize with the customer
.
• Flexibility
• Think and act in terms of service and service quality
.
• Learning capacity
• People skills and communication skills
• Cooperation / teamwork
• Pragmatism and speed
.

• Incorporation in a highly technical area.
• Competitive and motivating work environment.
• Schedule flexibility depending on work shifts.
• Salary + productivity based incentives.
• Growth and promotion opportunities to higher responsibility positions.