PPD, Data Protection Policy RGPD for EU
This Data Protection Policy, hereinafter PPD, is entered into between SW Hosting US, LLC or/and its affiliates, referred to as "SW Hosting" and you, referred to as the "CUSTOMER".
In accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (RGPD), the Organic Law 3/2018 of 5 December (LOPDGDD) and other current legal regulations relating to the protection of natural persons with regard to the processing of personal data and the free movement of personal data, SW Hosting provides the CUSTOMER with all the information about our policy of processing and protection of personal data.
a. SW Hosting ensures compliance with the principles relating to treatment, as well as data minimization, purpose limitation, accuracy, security, confidentiality and transparency.
b. SW Hosting reserves the right to modify this PPD whenever there is a legal change or to adapt it to changes that may occur on our website or in the development of our products and / or services.
c. Data Controller
SW Hosting US, LLC
16192 Coastal Highway, DE 19958. Lewes, Sussex . United States of America
[email protected]Purpose of processing and storage periods:
These are the treatments that we give to the personal data provided by different ways:
To give answers to all queries or doubts and to attend to your requests.
1.1. Time of conservation:
Only stored until the different doubts or queries are resolved 2.
To answer all queries or requests for information required about the products and services offered by SW Hosting and for sending communications and commercial notifications about the services offered by SW Hosting, as well as commercial monitoring (provided that the person concerned expresses its consent at the time of collection of your data).
2.1. Retention period:
The data will be kept for a minimum of 10 years except if there is an express request for forgetting by the holder.
3. Job offers:
Management of job applications and, where appropriate, the selective process, in which it could be included, for the provision of jobs in the entity.
3.1.1 Retention period:
For 24 months from its receipt for future processes, unless there is an express request to forget by the interested party.
4. Recording of calls:
Calls may be recorded in order to verify and ensure the quality of services and for security reasons to prove the information provided. They will only be used internally and for the time necessary for this purpose.
4.1. Retention period:
They will be kept for a minimum of 10 years.
5. Contracting of services:
For administrative, accounting and tax treatment in customer management, for studies, quality surveys and customer tracking, technical support service, sending technical security notifications, support and service updates and commercial notifications and promotional campaigns by any means.
SW Hosting, in order to ensure the quality of service will regularly inform the CUSTOMER of situations or changes in the status of their services or customer account.
5.1. Retention period:
They shall be kept for a minimum of 10 years.
On a regular basis SW Hosting sends notifications to the CUSTOMER about its services, promotions, news or alerts.
6.1 Cancellation of notifications
6.2. If desired, the CUSTOMER may cancel the sending of these notifications using your private area or SWPanel.
6.2.1. The cancellation of the sending of technical or administrative communications related to the service object of the present by the CUSTOMER, does not exempt the CUSTOMER from the obligations contained therein.
SW Hosting will place in its CUSTOMER area or SWPanel a copy of the notification, even if it has not been sent to the CUSTOMER, so that the CUSTOMER can consult it and be aware of its content.
7. Access requests to SW Hosting facilities:
To maintain a control of access to our facilities and to carry out internal statistical studies.
7.1. Retention period:
The data will be kept for a minimum of 10 years except if there is an express request of forgetfulness by the owner.
8. Generic data retention periods
Except for the types of data detailed in the previous points, the minimum period of conservation, by SW Hosting, will be in accordance with the accounting and tax information of the company, at the request of the competent public entity (Tax Agency, Courts or Tribunals), or failing that, a minimum of 10 years after the end of the contract. However, the data will be kept, indefinitely, for historical and statistical purposes, except if there is an express request of oblivion by the CUSTOMER.Legitimacy of data processing
The legitimate basis for the processing is the consent of the data subject through our contact forms or by registering as a CUSTOMER on our website, so that the processing is necessary for the execution of a contract to which the data subject is a party.
Data recipients (assignments or transfers)
We may share the information we collect in a variety of ways, including the following:
1. Vendors and Service Providers.
We may share information with third party vendors and service providers who perform services on our behalf, for example, to help provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to the CUSTOMER, such as product announcements, software updates, special offers or other information.
2. Aggregate Information.
Where permitted by law, we may use and share information about users with our partners in aggregate or de-identified form that cannot reasonably be used to identify you.
We work with third-party advertising partners to show you advertisements that we believe may be of interest to you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services, and may collect or have access to information about the CUSTOMER that they may collect over time and across different online services.
We also share information about users with third party partners to receive additional publicly available information about the CUSTOMER.
5. Information we share when the CUSTOMER registers through a recommendation.
If the CUSTOMER registers for our Services through the recommendation of a friend, we may share information with your referrer to let him or her know that the CUSTOMER used your recommendation to register for our Services.
7. Business Transfers.
Information may be disclosed and transferred to any prospective acquirer, successor or assignee as part of any proposed merger, acquisition, debt financing, asset sale or similar transaction, or in the event of insolvency, bankruptcy or receivership in which the information is transferred to one or more third parties as one of our business assets.
8. As required by law and other similar disclosures.
9. In addition,
we may share any additional information provided with your express consent.
Rights of the holder
SW Hosting guarantees the holder the following rights in relation to their personal data:
The holder has the right to know the processing that is carried out on his personal data: 2.
The holder has the right to request the rectification of his personal data due to inaccuracy or incompleteness.
3. Deletion / oblivion:
The holder has the right to request the definitive deletion of his or her data
The holder has the right to have his/her personal data included in a file intended for data management purposes.
5. Limitation of the treatment:
The holder has the right to obtain from the person in charge, the limitation of the treatment of his data when certain conditions are fulfilled.
The holder has the right to receive his personal data in a structured and commonly used format, as long as it concerns him.
The holder may exercise his rights by sending an e-mail to the following e-mail address: [email protected]
attaching the documentation that proves his identity (ID card, passport, driver's license or any other identification document equivalent to natural persons). In the event that he/she acts through a representative, legal or voluntary, he/she must also provide a document that accredits the representation and identification document of the same.
If the holder is already a CUSTOMER of SW Hosting, you can exercise your rights through your private area, SWPanel, accessed via web www.swpanel.com. In the case of right of deletion must also do so by email [email protected]
proving their identity. However, you will not be able to request it until at least the term of conservation of the treatment of your data is fulfilled.
Likewise, if you consider your right to personal data protection has been violated, you may file a complaint with the Spanish Data Protection Agency.Data location
SW Hosting may locate, in whole or in part, the data in any of its Data Centers that are located in European territory.Security measures
The security measures implemented are based on the security controls of the Information Security Management System, based on the UNE-EN ISO / IEC 27001: 2013 Standard, audited and certified annually with certificate number IS 676402.