Data protection policy
In accordance with Regulation (EU) 2016/679 of April 27, 2016 (RGPD), Organic Law 3/2018 of December 5 (LOPDGDD) and other current legal regulations regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, SW Hosting & Communications Technologies SL (SW Hosting) provides you with all the information about our policy of treatment and protection of personal data.
SW Hosting guarantees the fulfillment of the principles related to the treatment, as well as the minimization of data, limitation of the purpose, accuracy, security, confidentiality and transparency.
SW Hosting reserves the right to modify this document whenever there is a legal change or to adapt it to changes that may occur on our website or in the development of our products and / or services.
Entity responsible for data treatment
SW Hosting & Communications Technologies SL
VAT number: ESB17659301
Ps. de la Castellana, 194
28046 Madrid - Spain
info@swhosting.com
Purpose of the treatment and conservation periods:
These are the treatments that we give to the personal data provided by different ways:
Emails: Provide answers to all questions or doubts and respond to your requests
Term of conservation: They are only stored until the different doubts or queries are solved
Contact form: Give answers to all queries or requests for information that are required about the products and services offered by SW Hosting and for sending communications and commercial notifications about the services offered by SW Hosting, as well as conducting commercial monitoring (provided that the interested party expresses his consent at the time of the collection of his data)
Term of conservation: The data will be kept a minimum of 10 years, except if there is an explicit request for deletion on the part of the owner.
Job offers: Management of job applications and, where appropriate, the selective process, in which it could be included, for the provision of jobs in the entity
Term of conservation: During 24 months from its reception for future processes, unless there is an explicit request of deletion by the interested party
Recording calls: Calls can be recorded in order to verify and ensure the quality of services and for security reasons to accredit the information provided. These will only be used internally and for the time necessary for this purpose
Term of conservation: A minimum of 10 years.
Hiring of services: for the administrative, accounting and fiscal treatment in the management of clients, for the realization of studies, quality surveys and monitoring of clients, provision of the technical support service, sending technical notifications of security, support and update of services and commercial notifications and promotional campaigns by any means.
SW Hosting, in order to guarantee the quality of the service, will inform the client on a regular basis of situations or changes in the status of its services or its customer account.
If you wish, the client may cancel the sending of these notifications using his private area or SWPanel.
The cancellation of sending technical or administrative communications related to the service by the client does not exempt the client from the obligations contained in them.
SW Hosting will place a copy of the notification in its client area or SWPanel, even if it has not been sent to the client, so that the client can consult them and have proof of its content.
Term of conservation: The minimum term of conservation will be the minimum period mandated by the administration, or by default, a minimum of 10 years after the end of the contract. However, the data will be preserved, indefinitely, for historical and statistical purposes, unless there is an explicit request for deletion on the part of the client.
Access to the facilities SW Hosting: Maintain control of access to our facilities and perform statistical studies internally
Term of conservation: The data will be kept a minimum of 10 years, except if there is an explicit request for deletion on the part of the owner.
Legitimacy of data processing
The legitimating basis of the treatment is the consent of the interested party expressed through our contact forms or by registering as a client on our website, meaning that data treatment is necessary for the execution of the contract in which the interested party takes part.
Data recipients (assignments or transfers)
Your data is confidential and will not be transferred to third parties, except to banking entities for the realization of collections or payments, Legal Entities, if applicable, for the claim of defaults, as well as at the request of the Tax Agency, Courts or Tribunals.
Rights of the owner
SW Hosting guarantees the owner the following rights in relation to their personal data:
Access: The owner has the right to know the treatment that is made of their personal data.
Rectification: The owner has the right to request the rectification of their personal data due to inaccuracy or because they are incomplete.
Deletion / Forgetting: The owner has the right to request the final deletion of their data.
Opposition: The owner has the right to have their personal data included in a file for data management.
Limitation of treatment: The owner has the right to obtain from the party responsible the limitation of the processing of their data when certain conditions are met.
Portability: The owner has the right to receive their personal data in a structured and commonly used format, as long as it concerns them.
The owner can exercise their rights by sending an e-mail to the e-mail address: rgpd@swhosting.com attaching the documentation that authentically certifies their identity (ID document or equivalent) In case the latter acts through a representative, legal or voluntary, they must also provide a document certifying the act of representation as well as their own ID document.
If the owner is already a client of SW Hosting, he may exercise his rights through his private area, SWPanel, by accessing the URL: www.swpanel.com. In the case of suppression right they must also do so by emailing rgpd@swhosting.com and proving their identity. However, this can not be requested until at least the period of preservation of the processing of their data has expired.
Also, in the event that their right to the protection of personal data is violated, they may file a complaint with the Spanish Agency for Data Protection (www.agpd.es).
Data location
SW Hosting may store, totally or partially, the data in any of its Data Centers that are located in European territory.
Security measures
The security measures implemented are based on the security controls of the Information Security Management System, based on the UNE-EN ISO / IEC 27001: 2013 standard, audited and certified annually with the certificate number IS 676402.
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