Blog / How does Quick Help work and are there other ways to contact us?

How does Quick Help work and are there other ways to contact us?

by SW Team

"Quick Help" is a tool, and improvement, of your SWPanel that allows you to get fast and reliable help about your contracted services. There you can receive level 1 technical support in real time, through the virtual live chat. At the end, if you are not convinced by the provided answer, you have the possibility to initiate a conversation with support. In case of billing and administration queries, you can find the administration tickets in the same place as usual.

This tool has been created with the aim of offering a faster and more efficient technical support service to SWPanel users and all SW Hosting customers. When a user has a doubt with one of your services, they need help as soon as possible to solve it, that's where the "Quick Help" comes in. This ensures that you can get help in real time and solve doubts quickly and efficiently. That means you can minimize downtime and keep your services running smoothly.

In addition, we would like to highlight that the "Quick Help" is available free of charge to all our customers, there is no additional cost. You can access it at any time of the day and make all the queries you need. Remember that this valuable tool is designed to provide you with technical assistance to all your doubts.

Where is "Quick Help" and how does it work?

In the SWPanel, you can find this tool in two different ways.

The first and quickest one is in the lower left corner of the screen, once you access SWPanel.  There you will see the option "Quick Help". Click on it and you will be able to make your query instantly.

The second way is also easy, but you have to follow these steps:

  1. Go to the operator icon on the right side of the SWPanel.
  2. Click on "Conversations with support".
  3. Click the button you see at the top "Start Quick Help".
  4. That's it! It's that easy.
Regarding the functioning of the "Quick Help", it is really simple. When you click on the option, you will be guided through a series of questions to understand in depth your doubt and the service you are referring to. In this way, it can provide you with the most accurate and appropriate answer. Once you have received your answer or report, you just need to follow the instructions provided.

This tool has been running for several months and we can assure you that in the vast majority of cases it provides successful solutions. However, you should be aware that the tool is designed to help you with technical doubts with the services you have with SW Hosting. It cannot perform analysis of other providers' services.

And for other queries, how do I contact you?

If you are a new customer or if you are interested in becoming one, or if you have any doubts about commercial matters, you can write to us via our e-mail address: [email protected]. Also, you can go to the Online Chat of our Corporate Web, which is available from Monday to Friday from 8h to 16h (except on public holidays). It is important to note that both the email and the Online Chat are not intended for technical queries.

In addition, our customers who have customized projects and those who enjoy fully managed services by our systems department, have at their disposal a support telephone number, which they can call 24 hours a day, 7 days a week. This support number is available on their SWPanels, giving them a direct way to receive assistance whenever they need it.

We would like to emphasize that we are constantly evolving and improving our tool, the "Quick Help", in order to provide you with more and more precise and detailed assistance, capable of answering all your possible doubts on any subject.  In this way, we hope that in the near future this tool will become our default communication channel with you.


Finally, we would like to inform you that we are working on improvements for our Hosting and Cloud services, with the aim of providing you a more satisfying and complete experience. Therefore, stay tuned in the coming weeks, as we will be unveiling great changes that will completely transform our services. In addition, soon you will have a short video about "Quick Help".


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