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How to fix Error 500 Internal server error?

by SW Team

The infamous Error 500 - Internal Server Error can be an annoying obstacle for both users and website owners. Although it sounds generic, this HTTP code indicates that something has gone wrong with the website's server, leaving visitors with a blank screen and administrators with the task of diagnosing and fixing the problem.

It is important to recognise that this error can present itself in a variety of ways, some of the most common of which include

Translated with (free version):

  • 500 Internal Server Error
  • HTTP 500 – Internal Server Error
  • Temporary Error (500)
  • Internal Server Error
  • HTTP 500 Internal Error
  • 500 Error
  • HTTP Error 500

Addressing Error 500 - Internal Server Error

When you encounter this error, it is essential to determine whether it occurs on an external website you are visiting or on your own website, as the steps to resolve it may vary.

External websites

If you experience Error 500 while visiting an external website, it is possible that the problem is related to your browsing experience. Here are some steps you can take to try to resolve the issue:

  • ** Reload the website **:

    Sometimes the error is temporary and a simple page reload can fix it. Try pressing the F5 or Ctrl + R keys, or simply reload the page from the address bar.

  • **Clear your browser cache **:

    Information stored in the browser cache can cause display problems. Clear your browser cache and browsing data from your browser settings.

  • **Delete browser cookies **:

    Cookies can sometimes be the cause of Error 500. Deleting them may help resolve the problem.

  • **Contact site administrators **:

    Informing the site administrators about the error can be helpful, as they may not be aware of the problem and will be grateful for your help in identifying it.

On your own website

If you discover that your own website is generating Error 500, further investigation is necessary to identify the cause. Some possible causes include:

  • Permissions error:

    Problems with file and directory permissions can cause this error. Make sure that permissions are set correctly.

    If you already have a service with our integrated SWPanel, you can follow the manual below to manage permissions on your site:

    Permitssion Management

  • **PHP timeout **:

    If a PHP script exceeds the set timeout, it can trigger this error. Adjusting timeouts or improving code efficiency can be solutions.

    One way to adjust the timeout at the php level, is to add the ini_set() or set_time_limit()

  • **Errors in the *.htaccess file ***:

    Errors in the .htaccess file can cause Error 500. Check that the file is correctly structured.

If none of these solutions seem to work, it may be necessary to check the web logs for more information about the problem.

You can follow the manual below to learn how to check your service logs from SWpanel.

How to review the event log of your website

Questions and Answers

  • What does error 500 Interval Server Error mean?

    This is an undefined error indicating that something has gone wrong when querying the server.

  • How can I find out what caused the 500 Interval Server Error?

    The infallible way to find out the cause of the error is to check your event log, where you can find more information about it.

  • How can I avoid this error 500 Interval Server Error?

    A good practice will be to thoroughly review the syntax of the code you upload to your website and the permissions you assign to the files, as they are the most common cause of this error.

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