When making a registration or transfer of a domain, the process may be in error due to various reasons (missing data in contacts, incorrect authcode, blocked domain, etc). When this happens, our system sends a domain status email indicating that an error has occurred:
Then, you have two options: Restart or Cancel the registration/transfer
To cancel the registration or transfer of a domain, you must access your SW Panel and click on the Domains and Certificates tab, that appears in the left side menu in blue -> Domain portfolio
Your domain will appear here with an error icon on your left.
If you click on it, the type of error occurred will be detailed
If you display the "Manage" tab that appears to the right of the domain, you can cancel the registration or transfer
In a short period of time, the system will automatically pay the cost of registration/transfer of the domain, according to your stipulated payment method.