At the moment of contracting for the first time any of the services offered by SW Hosting, you register as a client and the data you have provided is stored in your client file.
In each of the tabs of this file, you can later modify all the data except the NIF/CIF/VAT initially provided during the registration process. In case you want to modify this specific data, you must make the request by through an administrative ticket or by sending an email to the address firstname.lastname@example.org
In addition, from the General Data tab of the client file you can also enable or disable your authorization so that SW Hosting keeps you informed about their services, news, promotions and any other advertising or commercial information.
It is very important that the email addresses of each of the contacts in your customer file: representative, technical contact, in order to correctly receive the messages that our automated communication systems can send, whether they are messages of a general nature (creation of services, access to the SW Panel, renewal of contracted services, ...), technical messages (alerts on the use of resources, overtures/resolutions of technical tickets, warnings of monitoring systems. .), administrative messages (resolutions on changes of NIF/CIF/VAT ...) or billing messages (creation of invoices, payments, collections...).
In the tab corresponding to your technical contact, you must indicate the name of the person and their email. In addition, you can indicate an email to which emails can be sent informing about possible alerts of services and also a contact telephone number to communicate with the person in charge of the resolution of this type of actions.
Do not forget that, if you make any changes, you must click on Save customer file.