Yes! We offer backup services in all types of Hosting, even in the free mode, besides, it is activated by default so we can recover any file of the last 15 days.
Do you need to recover a backup in your Hosting service?
Request it by opening a ticket for technical action:
In SW Panel, go to the menu Support (upper right area) > Tickets:
Click Create a Ticket:
Select Ticket for technical performances from the Systems Engineering Area, enter the contact information in the lower part, and press Next:
Don't you see the "Ticket for technical actions from the Systems Engineering Area" option?
In order to open a ticket for technical action, you must have previously activated Global Support. From SW Panel, access the "Support"> "Enable Global Support" menu.
The opening of a technical ticket has a cost in minutes, which you can add from SW Panel, menu "Support"> "Add minutes to Global Support".
Then, indicate that you are requesting a backup restore, and also details which directories, files, databases and/or email accounts we have to recover, as well as the backup date to restore.
Optionally, you can attach files that you consider will help us solve the management.
A fundamental step is to write your name, your contact telephone number and your contact email so that our technicians can contact you when you finish the ticket. Once this is done, click Next:
Backups are made once a day and from 01:00 hours. If you want to retrieve the content that was the day (eg 04/23/2019), you must choose the date the next day (04/24/2019). Another way to see it, if you know the exact day on which certain content disappeared or you mistakenly deleted the code, choose that same date since the copy is from the beginning of that day.
You will get a response from the Systems Engineering Area within a maximum of 2 hours.
Restorations are usually located in "/restore" (if accessed via FTP). If you want it in another directory, you must communicate it during the opening of the ticket so that we can meet your needs.
You can move or copy the recovered code. Remember that you have the database manager "phpMyAdmin" to perform any import, as well as other procedures. The access address is as follows:
The access credentials correspond to the username and password of your database.