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Restore a backup in my Hosting

Yes! We offer backup services in all types of Hosting, even in the free mode, besides, it is activated by default so we can recover any file of the last 15 days.

Do you need to recover a backup in your Hosting service?

Request it by opening a ticket for technical action:

  • In SW Panel, go to the menu Support (upper right area) > Tickets: enter image description here

  • Click Create a Ticket: enter image description here

  • Select Ticket for technical performances from the Systems Engineering Area, enter the contact information in the lower part, and press Next: enter image description here

Don't you see the "Ticket for technical actions from the Systems Engineering Area" option?

In order to open a ticket for technical action, you must have previously activated Global Support. From SW Panel, access the "Support"> "Enable Global Support" menu.

The opening of a technical ticket has a cost in minutes, which you can add from SW Panel, menu "Support"> "Add minutes to Global Support".

  • Click on the Hosting service on which you want to request data recovery:

enter image description here

  • Then, indicate that you are requesting a backup restore, and also details which directories, files, databases and/or email accounts we have to recover, as well as the backup date to restore.

  • Optionally, you can attach files that you consider will help us solve the management.

  • A fundamental step is to write your name, your contact telephone number and your contact email so that our technicians can contact you when you finish the ticket. Once this is done, click Next: enter image description here

Backups are made once a day and from 01:00 hours. If you want to retrieve the content that was the day (eg 04/23/2019), you must choose the date the next day (04/24/2019). Another way to see it, if you know the exact day on which certain content disappeared or you mistakenly deleted the code, choose that same date since the copy is from the beginning of that day.

  • Press Create New Ticket to finish.

You will get a response from the Systems Engineering Area within a maximum of 2 hours.

Restorations are usually located in "/restore" (if accessed via FTP). If you want it in another directory, you must communicate it during the opening of the ticket so that we can meet your needs.

You can move or copy the recovered code. Remember that you have the database manager "phpMyAdmin" to perform any import, as well as other procedures. The access address is as follows:

https://www.yourdomain.com/phpmyadmin

The access credentials correspond to the username and password of your database.

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More than 2000 m² of own facilities and Data Centers in Spain
Your privacy is important for us
We use our own cookies for the proper functioning of the site. In addition, third-party cookies are used for analytical purposes only. This information is not associated with any person so that personal identifying data is not stored, but is only information that is collected to identify the session, with the aim of facilitating the analysis of the website. You can change your preferences at any time by entering this website again. For more information about our cookie policy you can visit our Cookies. You can press the "Accept and close" button to give us your consent or you can access more detailed information and manage cookies.