Guides and tutorials

Hundreds of tutorials and step by step guides carefully written by our support team.

Whois Accuracy

Normative

With the signing of the last accredited registrar agreement with ICANN (RAA 2013), a mandatory Whois data verification policy has been established.

The policy is available on the official website of the ICANN

This policy is mandatory for holders of generic domains (.com, .net, .org, info...) and new domains or ngTLD (.eus, .blog, .futbol, etc.), but does not affect the extensions territorial, as .es.

In summary, the new regulation implies:

  • Validation of the owner's email for any new registration, incoming transfer or change of data of the owner (name, surname or email).

  • The suspension of the domain (clientHold) in case of not validating the email within a maximum period of 15 days.

The status of clientHold means that the domain will stop responding at the DNS level, so the services associated with it will stop working (web, mail, etc.). However, the client does not lose the domain, he will be able to continue renewing it annually, simply that this will not be functional.

Whois data validation procedure

A mandatory validation of the owner's email will occur in any of the following cases:

  • Change in the data of the owner (applies the procedure of change of owner
  • New domain registration
  • New incoming transfer
  • Annual data validation email Whois returned or not delivered, in compliance with the WRDP –Whois Reminder Data Policy

WRDP: ICANN establishes a Whois data reminder policy, which consists of sending a record of whois data to the owner of the domain once a year, before expiration.

The validation will consist of clicking on a link available in the validation message sent to the owner's email.

Important points:

  • Validation is done only once. Once an email has been validated, if it is used in new registrations or transfers, it will not be necessary to validate it again (unless, in the annual reminder, the message is returned or the delivery fails). The validation is not retroactive. Only new registrations will be validated, not existing domains.

  • If the validation is not done on time (within 15 days), the domain stops working at the DNS level. If it is validated after a suspension, there will be DNS propagation.

  • The non-validation only applies to the domains for which it was issued. If the same email is also used in other previous domains, these will not be affected.

Notices that are sent during the process

  1. Day 0: Validation email is sent to the owner of the domain
  2. 5 days: The validation email is sent again to the owner of the domain with a copy to our client
  3. 10 days: The validation email is sent again to the owner of the domain with a copy to our client
  4. 13 days: The validation email is sent again to the owner of the domain with a copy to our client
  5. 16 days: The domain is suspended and the owner and the client are notified.
Your privacy is important for us
We use our own cookies for the proper functioning of the site. In addition, third-party cookies are used for analytical purposes only. This information is not associated with any person so that personal identifying data is not stored, but is only information that is collected to identify the session, with the aim of facilitating the analysis of the website. You can change your preferences at any time by entering this website again. For more information about our cookie policy you can visit our Cookies. You can press the "Accept and close" button to give us your consent or you can access more detailed information and manage cookies.
Your privacy is important for us
We use our own cookies for the proper functioning of the site. In addition, third-party cookies are used for analytical purposes only. This information is not associated with any person so that personal identifying data is not stored, but is only information that is collected to identify the session, with the aim of facilitating the analysis of the website. You can change your preferences at any time by entering this website again. For more information about our cookie policy you can visit our Cookies. You can press the "Accept and close" button to give us your consent or you can access more detailed information and manage cookies.