In 2013, a mandatory compliance data verification policy was established. If the domain owner contact has not been validated in time (within 15 days), the domain stops working at the DNS level. If it is validated after a suspension there will be DNS propagation.
You can get more information by viewing our Whois Accuracy.
If you have not been able to validate it within that period, do not worry, you can proceed to restart the validation process of a domain through the SW Panel.
To do this, first, you must access your SW Panel, click on the Domains and SSL option located in the blue left side menu, and then click on Domain Portfolio.
Once you are in your domain portfolio, you will see an exclamation icon to the left of your domain. If you click on this icon, you will find information about its status. In this case, suspended for not performing the validation on time.
Once the domain status is displayed, if you place the mouse cursor on the drop-down menu "..." located on the right side of the expiration date of your domain, you will find the option "Restart domain validation".
Next, you will be given the email where the request will be sent to process the domain validation. You must mark the checkbox "I want to restart domain validation ..." and finally, click on "Restart validation".
After this action, you must check the email seen in the previous step to proceed with the domain validation.