Guides and tutorials

Hundreds of tutorials and step by step guides carefully written by our support team.

Domain errors

If your domain shows some type of error, it will be due to some failure in the domain processes (registration, transfer, expiration ...). Here are some of the most common mistakes:

Canceled by Timeout

In the process of transfer, it has not been accepted (via confirmation mail to the administrative contact of the domain) and has failed by the end of the duration of the transfer of the domain.

You must restart the transfer process.

www.swpanel.com -> Click on the blue left side menu -> Domains and Certificates -> Domain Portfolio -> Display the "Manage" tab that appears to the right of the desired domain -> Restart transfer

Invalid authorization information / Authorization error

The authorization code for the transfer of domains, also called 'Authcode', is wrong.

Contact the registrar where the domain is currently located so they can give you a new one.

xml Error: Missing Data

This usually happens in domains .ES: Missing data in the domain. The administrative and/or technical contact is not a natural person.

Check the contacts assigned to the domain, since you may not have any assigned. Administrative and technical contact in .ES domains must be a natural person as legal form and their identity document.

Required parameter missing

Data is missing to carry out the transfer process.

Check the data you have indicated to make the transfer. Normally, when this error occurs, the authcode of the domain must be indicated.

Required parameter missing: ns

There is no essential parameter to operate.

Check the DNS data of the domain: if you have assigned or if they are correct.

clientCancelled

Cancellation by the client.

The client has canceled the domain process (transfer)

An EXCEPTION happened! Can not get info from whois.internic.net

An error has occurred and there is no information.

It is a temporary error, it must be manually restarted.

www.swpanel.com -> Click on the blue left side menu -> Domains and Certificates -> Domain Portfolio -> Display the "Manage" tab that appears to the right of the desired domain -> Restart transfer

Object status prohibits operation

The status of the domain prohibits the action (usually the transfer).

The domain is blocked: unlock it from the 'Manage' drop-down of the domain -> Unlock domain

If it is not blocked, contact Free Support

The domain has been registered for less than 60 days

Object is not eligible for transfer

The domain has been registered for less than 60 days and even if it is not blocked, it has these 60 days of permanence.

Missing administrative contact

The contact is missing Create a contact form and assign it. If you already have a tab created, assign it.

  • Create contact form: Domains -> 'Manage' of the domain -> Data Contact Administrative -> Change contact -> 'Create administrative contact'
  • Assign contact form: Domains -> 'Manage' domain -> Data Contact Administrative -> Change contact -> 'Assign'

Unknown

Contact our Free Support

Canceled, documentation has not been provided

.ES domains of the type .org.es or .edu.es require sending documentation to ESNIC. If it has not been sent, the process has failed.

Authcode missing

Wrong authcode.

Contact the registrar where the domain is currently located so they can give you a new one.

Canceled

Process canceled.

Transfer order deleted. Previous Status: Transfer waiting for Admin Contact Approval

Process canceled.

Object does not exist

Any of the parameters is not correct. For example, the indicated DNS does not exist.

Check the configuration of your domain.

Technical contact is missing

Technical contact is missing

Create a new contact form, or assign a created one.

Domain name is reserved by the registry

The domain is reserved. It means that the entity that registers the extension of the domain maintains the name that you wanted to register, reserved.

You must cancel the registration, processing the payment of the registration fee and you can proceed to register a new domain. Within this manual, look for the section "How to register a domain in SW Hosting?"

Canceled by contact

The process has been canceled by the administrative contact of the domain

Application denied

The domain is reserved. It means that the registrar of the domain extension keeps the name that you wanted to register, reserved.

You must cancel the registration, processing the payment of the registration fee and you can proceed to register a new domain:

Domains -> bar 'www' -> enter the new domain -> Search -> Register -> end payment gateway

Object exists

Domain occupied: not available. The domain already exists and it is busy. You must register a new domain. Within this manual, look for the section "How to register a domain in SW Hosting?"

Parameter value range error

Some of the parameters are not within the correct values. For example: renew the domain 15 years (maximum 10).

Check the configuration of your domain.

Error: Contact with company nif defined as a physical person** **xml error: 2306 - The PCA must be a natural person

The NIF of the company and having a legal 'natural person' is not correct.

Modify these parameters to be NIF, legal form 'society' or 'identity document' and 'natural person'.

Domain in redemption period

The expired domain is in the last phase of expiration of the domain in which the domain can be recovered before it is deleted and is free.

  • If you can recover the domain from the SWPanel -> Domains -> Manage the domain
  • If you can not get it back, get in touch with us by opening an Administrative ticket
More than 2000 m² of own facilities and Data Centers in Spain
Your privacy is important for us
We use our own cookies for the proper functioning of the site. In addition, third-party cookies are used for analytical purposes only. This information is not associated with any person so that personal identifying data is not stored, but is only information that is collected to identify the session, with the aim of facilitating the analysis of the website. You can change your preferences at any time by entering this website again. For more information about our cookie policy you can visit our Cookies. You can press the "Accept and close" button to give us your consent or you can access more detailed information and manage cookies.
More than 2000 m² of own facilities and Data Centers in Spain
Your privacy is important for us
We use our own cookies for the proper functioning of the site. In addition, third-party cookies are used for analytical purposes only. This information is not associated with any person so that personal identifying data is not stored, but is only information that is collected to identify the session, with the aim of facilitating the analysis of the website. You can change your preferences at any time by entering this website again. For more information about our cookie policy you can visit our Cookies. You can press the "Accept and close" button to give us your consent or you can access more detailed information and manage cookies.