Configuration of my Shared Hosting email accounts

Mail protocols

The mail account can be configured according to two types of incoming protocol: IMAP or POP3. Outgoing mail is always configured with the SMTP protocol.

Configuring our mail account with the POP3 protocol allows us to download the messages locally (on our computer) instead of keeping them on the server, with the consequent saving of space that this entails. The messages will be saved locally, so that if they are accessed from another place or device, they will not be accessible.

Configuring our mail account with the IMAP protocol allows us to consult the messages from any place and device because they always remain saved on the server, even preserving our folder distribution. Since the messages will be saved on the server, the use of space on the server will be higher. We can also configure how long the copies remain saved on the server.

Security protocols

When we send an e-mail from any mail manager, we can do it through standard ports or secured ports.

**Standard ports

These are the ports through which unsecured mail is sent. Usually, they are the ones that companies enable by default.

For sending mail (SMTP protocol) Port 25 is used (although in some cases, Port 26 is also used).

For receiving mail, the ports used are Port 143 for IMAP protocol and Port 110 for POP3 protocol.

Normally, it is not recommended to use these ports due to the lack of security and encryption of these ports.

Secured ports.

These are the ports through which encrypted mail is sent. When we activate the Start TLS and SSL security protocols by obtaining a Certificate for our domain, the mail configuration can be done with the ports that are commonly used in secure mail.

For sending mail (SMTP protocol) the Port 587 - Start TLS is used (in the case of Mail OSX, Port 465 - SSL is used).

To receive mail, the ports used are Port 143 - Start TLS for the IMAP protocol (in the case of Mail OSX, Port 993 - SSL is used), and Port 110 - Start TLS for the POP3 protocol (in the case of Mail OSX, Port 995 - SSL is used).

How to activate the security protocols on my Hosting

By default, the Cloud comes without security protocols activated (Start TLS and SSL). To do so, we must activate them manually, without activation or maintenance cost.

In the search bar at the top of the Panel, we enter the name of the hosting service on which we want to activate the security protocols. Once it appears, click on it to access the Dashboard:

Within the Dashboard of the service, click on the "Available enhancements" box on the right and click on the "Email with TLS certificate" button.

The TLS activation window will open. We check that the configuration is correct (Free Let's Encrypt Certificate) and click on "Create SSL and activate TLS":

In order to create the Let's Encrypt SSL certificate, the certificate provider performs a verification of the web service on which it will be installed and it must match the server that is defined in the DNS zone of the domain. That is to say, we must take into account that the SSL certificate can only be installed if the IP of the assigned Web server and the one defined in the A record of the DNS zone of the domain match, the domain must point correctly to our services.

If the parameters do not match, the system will not allow you to create the SSL.

As soon as the activation is completed, the "Email with TLS certificate" button will be blue (you will see some loading wheels while it is being created):

Email accounts

Within a Shared Hosting you will be able to have the amount of email accounts that are specified at the time of hiring. You can see the number of email accounts that can be created in your service in the dashboard of the same, in the specifications box.

Create email accounts

To create our first email account, we access the Dashboard of the service.

In the search bar at the top of the Dashboard, enter the name of the hosting service for which you want to activate the security protocols. Once it appears, click on it to access the Dashboard:

Within the Dashboard of the service, in the left side menu, click on "Manage service" and then click on "Manage Mail":

The mail screen will open. In case you have not created an email account, we will see the example image. Within the screen, click on "Create your first email account" or "Create account":

The wizard will open to Create email account (it does not matter which way we enter, the wizard will be the same). In the wizard we will be able to configure two elements, the Account data and the Mail forwarding customization.

Account data Account data.

In this tab, we are going to customize:

• Account Name: we specify what the account will be (for example: info@swmanuales.com, administracion@swmanuales.com, usuariotest@swmanuales.com).
• Password**: we specify what the password to access the email account will be. In compliance with ISO 27001, LOPD and RGPD regulations, we do not store or provide personal passwords, nor do we have access to or provide passwords for email accounts, so it is important to remember this password. In case you lose it, you can change it later through the SWPanel.
• Mailbox limitation**: to limit the mailbox space to the amount we choose within the maximum allowed parameters. In case of limiting the mailbox space and the mailbox is full, the messages that cannot enter due to lack of space will be returned to the sender.

Shipping.

Optional*. In this tab, we will be able to specify if we want the emails we receive in the mailbox we are creating to be forwarded to another account. We can specify several accounts to forward to, separating the different accounts by a semicolon (;).

We can also specify whether we want to Save copy of the mail in the account before forwarding it or not. Important, checking the check mark we select that we do want to save a copy of the mail in the account. If not checked, the copy will not be saved.

Finally, click on "Create account":

If we create multiple accounts, by default, it will not allow us to repeat any password.

Once it has been created, it will appear in the mail management screen with the characteristics that we have configured, so that we can see all our accounts and their status at the same time:

We must take into account that for the installation of WordPress, in case we have installed it, we will need an administration email account (for example admin@swmanuales.com), so if we have a Smart Hosting Free, we will not be able to create more email accounts and we will have to use the same one.

First steps to set up your email account

To configure the email account that we have just created (or any other that we already have), we must see, first of all, the details of the same one.

We must take into account that each email manager is configured in a different way, so in this manual you will see how to configure your email account with security and encryption protocols (Smart TLS/SSL) in the following email managers:

• Thunderbird
• Correo de Microsoft
• Android
• Outlook
• Mail OSX
• Mail Apple iOS

How can I see the email account details?

If we want to see the usage, redirects and automatic messages of our accounts, we must go to the email account details.

In the search bar at the top of the Panel, we enter the name of the hosting service in which we want to activate the security protocols. Once it appears, click on it to access the Dashboard:

Within the Dashboard of the service, in the left side menu, click on "Manage service" and then click on "Manage Mail":

The mail screen will open. We look for the mail account that we want to configure in the mail manager, we open the drop-down menu on the right of the account [...] and click on "Mail account details":

Inside the detail of the email account we will be able to see different information. *Here we can only see information about the account, but we will not be able to configure anything:

• Account name: the name of the mail account.
• Space usage information**: a graph that reports the total space allocated to the mail account, the space that is occupied and the space that is available.
• Mail forwarding**: details of the mail forwarding that the account performs.
• Auto-response**: information on the automatic response that the mail account generates as soon as it receives a message in its mailbox.

Where can I find the mail server for the configuration of my account?

In order to be able to configure the mail account in any mail manager, we must have clear which is the incoming and outgoing mail server. This information, in many occasions it is going to be configured automatically, but the manager could ask us to fill in the data manually.

In the search bar at the top of the Panel, we introduce the name of the hosting service in which we want to activate the security protocols. Once it appears, click on it to access the Dashboard:

Once inside the service dashboard, in the blue side menu, click on "Service Servers":

Once inside, we will see the data corresponding to "Assigned Mail Server". We must pay attention, the server name that we will use will be the one that corresponds to a cloud (for example "cm2020082610001.dnssw.net", in no case the one that corresponds to "mail.yourdomain.com"):